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12 Best Telephone Answering Service For Businesses In ... Melbourne

Trust that each and every call is answered, every lead nurtured and every customer cared for.

Australian receptionists
24/7 live call answering
No lock-in contract
7-day free trial
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We provide a range of business solutions

Professional services designed to help your business thrive and connect with customers anytime, anywhere.

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Live call answering

Never miss a customer call with our live call answering services that include custom greetings, message taking, call transfers and appointment bookings.

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Virtual address

Choose a virtual business address to expand your presence geographically, without expensive overheads or the need to relocate.

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Phone numbers

Set up virtual inbound numbers for different locations or, if you require a national presence, a 1300 number or free call 1800 number.

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Automated messaging

Have voicemails instantly emailed to you both for convenience and to ensure no important communications are ever missed.

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Escalation management

For delivery of critical messages, we provide scripted escalation services to manage, triage and prioritise requests so they reach the correct on-call person.

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Corporate solutions

Our services can be customised to suit high-volume, high-complexity corporate reception needs and we can also create bespoke solutions.

Call answering services designed for businesses of any size

Australia's most flexible answering service company with solutions for small businesses to large corporations.

Professional trained receptionists

Highly skilled professionals with industry-specific training

Customizable greeting scripts

Tailored greetings that match your brand and business needs

Real-time call notifications

Instant alerts via email, SMS, or your preferred method

Secure message delivery

Encrypted and secure handling of all your business communications

Multi-language support

Service available in multiple languages to serve diverse customers

Flexible pricing plans

Scalable solutions that grow with your business needs

Easy setup and integration

Quick onboarding with seamless integration to your existing systems

Detailed call reporting

Comprehensive analytics and reporting for business insights

We work across multiple industries and business types

Our staff are highly trained in different industries with bespoke solutions for multiple sectors.

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Small Business

Tailored solutions for growing businesses

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Healthcare

Specialized support for medical practices

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Medical & Dental

Professional medical reception services

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Financial Sector

Secure handling for financial services

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Real Estate

Property management and real estate support

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Legal

Confidential support for legal practices

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Construction

Field-ready support for trades and construction

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Tourism & Travel

24/7 support for hospitality businesses

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Information Technology

Technical support and IT service management

More Information

Detailed information about our services and how we can help your business.

Detailed Service Information

7 Best Answering Services For Small Business In 2023 Brisbane

That makes it simple for you to engage with an intriguing procedure that's affordable. You might think that $3 per call is rather costly however think of it in this manner, if 1 in 10 calls develops into somebody hiring your organization, it's most likely you'll make a lot more than the $80ish that it cost to respond to all those calls.

" Fantastic Office Environment, that is Warm, Welcoming and Diverse, Amenities' are fantastic, actually friendly personnel that quickly end up being friends. Safe and fantastic space for organizations that are both established and those starting."



A phone answering service or virtual receptionist is a design where your incoming calls can be diverted to an expert receptionist who is readily available to take those require you and either forward the crucial calls across to you or take a message - virtual telephone answering service and send out that message through to either you or your staff.

Call Answering Service  7 Benefits Of A Virtual Phone Answering Service Perth


The average supervisor invests around 20% of their time attending to either admin tasks or participating in to time losing inbound calls - phone answering. With your own virtual receptionist on the team you can recover that time and focus your attention on doing what you do best, generating more clients and growing your service.

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Firstly, when you register for a 7 day free trial you will be assigned a regional phone number. If you remain in Sydney then that number would be a regional Sydney 02 number. As soon as you have your unique number you will require to inform us what welcoming you desire our team to use when we answer your calls.

Now that you have your greeting set up you will require to inform us how you want to get your messages. Messages can be sent out by either SMS or e-mail. If you choose to get your message by email then there is no additional charge, if you select SMS then there is a little extra charge per SMS.

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Definitely not. You can transfer as numerous or as couple of as you want. Some consumers have all of their inbound calls diverted through our answering services and let us manage the entire reception procedure. Other clients simply send us their overflow calls when they are really hectic. Other clients again merely user us for after hours calls or calls gotten when their in-house receptionist is on yearly leave or off on ill leave.

Another fantastic aspect of utilizing our service is that the cost of live answering is tied to the level of service. < We have a whole variety of organizations making use of our call answer service. We are particularly popular with professional service companies like legal representatives, accountants and specialists who need live answering.

Top Answering Service In Australia - 2023 Reviews Melbourne

In this short article, we will explore the advantages of using a virtual receptionist service and how it can enhance your organization operations. Among the primary advantages of an answering service is the capability to respond to inbound calls effectively. A virtual receptionist can manage and address get in touch with your behalf, ensuring that your clients get a timely and expert phone action.

Let us address that call. An essential advantage of answering services is the cost-effectiveness it uses. Employing a full-time, in-house receptionist can be expensive, considering the extra costs connected with staff member benefits, training, and equipment. On the other hand, a virtual receptionist service allows you to pay only for the services you require.

One of the main advantages of a virtual receptionist service is the ability to address incoming calls effectively. A virtual receptionist can manage and address calls on your behalf, guaranteeing that your customers get a timely and expert action. With a virtual receptionist, you can focus on your core service activities without interruptions from having to address constant call.

This service focus enables you to enhance your business operations and maximize your time to focus on more crucial jobs. It makes sense to have each call responded to promptly by our group. While we are on the phone giving out info, you can be developing your organization and dealing with plans.

5 Mistakes To Avoid When Hiring A Phone Answering Service Perth

Why not register for a 7 day complimentary trial and test out our service. There is absolutely no obligation to continue with live answering after the trial and you can register online on our signup page so you can sign up at a time to fit you. We are an Australia based business and understand the company environment in Australia - phone call answering.

Addressing services handle both inbound and outbound service communications for your company, enabling you to commit your time to other company tasks. However, finding a top quality answering service that understands your company's specific needs can be difficult. Find out more + To help you in your search for a partner, we have actually compiled this list of the leading phone answering services in Australia.

The brief response is there are no extra costs or charges! Upclose & Virtual offers a customised phone answering service which indicates your virtual receptionist builds a connection with your consumers and with your staff. We offer a free discovery session. There are no additional costs or charges for this service.

The details will be offered to you so that all your calls will immediately forward through to your virtual receptionist - hassle complimentary and instant! Your virtual receptionist investigates your service site and discusses your business requirements to guarantee that they are prepared to address your calls with a sound working knowledge of your organization - there's no robotic script reading! If you have consultation reservation software your receptionist will acquaint themselves with the programs that you utilize - we are flexible to your requirements! Your virtual receptionist will establish your after hours message bank after getting guidance from you about the content that you would like on the message - its everything about you and your choices! Your virtual receptionist will prepare comprehensive notes of your company requirements so that on the occasion that they are away their 'back up buddy' can handle your calls - we have you covered!.

Virtual Receptionist: Virtual Reception & Call Answering Services Australia

If you have any concerns or would like to learn about our packages, speak to among our group today.

Additional calls are billed at $3. 45 per call. At Virtual Head office many of our company is with long term clients which's due to the fact that there is no pressure. We wish to be your live answering service partner in the call management cycle. We desire your small company to be successful because that likewise suggests we are a success.

These days there are lots of answering services going into the industry and attempting to use truly low answering service charges, however there is no value in going with the cheapest answering service plan if the receptionists are based upon the other side of the world and the business has no experience - phone answering service - professional phone answering service.

Professional interaction is an important function for any company, specifically throughout major change. Your personnel may be spread throughout the city, some working from home, some in the HQ, however your consumers won't have an interest in how you've structured your workforce, they just want a genuine individual to answer their telephone call.

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